Why Choose Us

• On-the-Ground Support

  Our agents are present all day at the ship in most Australian ports (except remote regional ports/anchorages), ensuring real-time assistance and immediate solutions at port.

• Seamless Port Coordination

  We manage berth bookings, stevedores, linesmen, pilots, tugs, and all port service arrangements for smooth arrivals and departures. We also support itinerary planning, conflict resolution, and the introduction of new ports where possible.

• Expert Government Liaison

  From Customs, Immigration, and Biosecurity setup to handling paperwork and customs brokerage, we ensure smooth compliance across all regulatory requirements. We also assist with import/export permits, certificates, and special permits (including Unproclaimed Port and Great Barrier Reef Marine Park permits), ensuring you’re fully covered at every step.

• Crew Changes Made Easy

  We arrange hotel bookings, ground transport, visa letters (as permitted by law), and provide visa guidance to ensure stress-free crew transitions.

• Emergency & Medical Support

  From medical appointments and repatriation assistance to hospital coordination, we act fast when you need it most.

• Logistics & Support Network

  Through our reliable network of local suppliers and ship chandlers, we support urgent local purchases, vessel repairs, and cash-to-master services. Ticketing and ad-hoc requests are also handled wherever possible.

• Financial Transparency

  We provide clear pro forma cost estimates and work closely with you to manage costs with full visibility.