Wilhelmsen

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Port Agency Services - Cruise Ships

Premium solutions for all your cruising needs.

With the cruising industry facing increasing demands to comply with safety and environmental regulations in these changing times, we know how important it is to maintain quality and efficiency of operations. From handling your crew change needs, to providing premium consultancy services, we provide holistic services so as to ensure your passengers and crew a smooth experience onboard.

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COVID-19 Response for Cruise Ships

As the COVID-19 Global Pandemic continues to have unprecedented impact on the global Cruise industry with countries closing their borders to travel and port calls for cruise vessels, we, as Ships Agents, can help you and your crew navigate through this pandemic.

Agency Services

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    Berth Bookings

    We're with you every single step of the way from pre-arrival planning, to in-port services and post departure follow-up.

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    Crew Change

    We arrange crew change assistance according to specific laws of each country, and can provide the full range of services both to your passengers and crew.

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    Customs Immigration Quarantine Inspection and Support

    Providing a detailed overview of all local Customs Immigration Quarantine (CIQ) requirements helps ensure that your passengers are received in port the right way. With constant updates from our ports, rest assured that you will know all the latest developments.

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    Devanning and Spare Parts

    Whether it is by land, sea or air, our team can find the right solution for your cruise supplies.

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    Emergency Handling

    We are well prepared for any emergency situations as our agents are trained on Marine and Site Incident Handling. To supplement our training, annual emergency response drills are conducted to test the response rate and to ensure that our team knows how to handle any potential situations.

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    Invoicing

    Local invoice forms are translated and costs are input according to standardized international formats.

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    Legal Advice

    We advise on cabotage law, CIQ arrangements, fleet clearance, visa free designations, etc.

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    Medical Emergency Services

    Providing up to date information on available clinics and hospitals, we can arrange safe and efficient transportation to the hospital or clinic of injured or sick passengers or crew in every port at any time, available 24/7 in case of emergency.

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Japan Cruise

We apply a 24/7 hub structure in Japan, greatly simplifying how you communicate with local authorities, as well as the local agent.

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