Madeira Marvels: A Portuguese Shorex Escapade
Cruising in Madeira
With over 25 years of experience, our expert team ensures smooth operations and exceptional service at the Port of Funchal, Madeira’s main cruise hub.
From exclusive local tours to access to stunning landscapes, our seamless services and strong relationships with port authorities and suppliers guarantee unforgettable experiences that showcase the island’s natural beauty, culture, and history. Trust us to deliver reliable, around-the-clock support, creating lasting memories for your passengers.
Why Choose Us
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Trusted Expert Team
With over 15 years of experience in Madeira, our team has built a reputation for reliability and excellence. Strong relationships with local port authorities and long-standing partnerships with suppliers ensure smooth and efficient operations for your cruise calls.
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Local Knowledge and Expertise
With knowledge of working with 80% of the cruise lines in the industry, our team ensures efficient operations and works with top local suppliers. Even in last-minute situations, we swiftly secure smooth operations and handle any challenges. We also have full expertise in using key cruise management platforms such as MXP, IMS, and Dock’s.
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Medical & Emergency Support
In coordination with three major hospitals, we ensure quick and efficient medical care for crew and passengers, providing peace of mind during their visit to Madeira.
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24/7 Support
Our dedicated team is available around the clock, ensuring immediate assistance and seamless handling of any situation, day or night.
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Eco-Friendly Practices
Committed to sustainability, we use electric vehicles for transport, reducing our environmental footprint while maintaining efficient and reliable service.
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Exclusive Access to Key Locations
We provide entry to exclusive sites, allowing your passengers to experience the very best of Madeira—from breathtaking scenic spots to culturally significant landmarks.
Ships Agency Services We Offer
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Port & Husbandry Services
From arranging berthing and coordinating with authorities to supplying fuel (bunkering), fresh water, provisions, and managing crew changes and medical transport, we handle all your vessel's needs efficiently.
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Cargo Handling & Documentation
Trust us to handle the entire cargo process—efficiently managing loading/unloading, preparing essential documents, and ensuring compliance with all regulatory requirements, so your operations run smoothly and without delays.
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Customs & Immigration Clearance
We handle customs declarations, crew visa processing, and port dues to guarantee smooth entry and exit for your vessel.
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Logistics & Supply Chain Support
We organize inland transport, coordinate warehousing, and facilitate spare parts deliveries to ensure the timely supply of all necessary equipment.
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Financial & Administrative Services
We manage all financial aspects of port calls, from disbursing payments to port authorities and vendors to providing detailed financial reports, offering transparency and control over all expenses.
Exclusive Experiences in Madeira
Voted the World’s Leading Island Destination in 2024 and Europe’s Leading Island Destination for 10 consecutive years, Madeira is a gem of natural beauty, history, and culture. Our team curates immersive experiences that connect your passengers with the island’s best-kept secrets, from stunning landscapes to exclusive local experiences.
Contact Us
Madeira
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- TEL: +351 961 709 736
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Wilhelmsen Port Services – Madeira
- Address: Avenida do Infante Nº 75, Edificio Infante – office No. 201, 9000-015, Funchal