Just Culture
This is where Just Culture comes in. Organizations now more than ever must be accountable for the systems they design and for how they respond to staff behaviors fairly and justly. This culture is widely adopted in many companies around the world that are focused on safety and quality.
The essence of Just Culture is not entirely new to us, for decades we have been guided by our policies, systems, processes, and company values which hold a strong foundation to this culture.
Just Culture provides assurance to our employees that we have a workplace that is built on trust and responsible behavior where everyone is encouraged to share essential information without fear. The three guiding principles are:
To err is human. At Wilhelmsen Ship Management, we understand that mistakes are inevitable which is why we have a fair and just system. This guiding principle helps us to ensure that everyone is treated fairly, and investigations are conducted without bias. More importantly, we can learn from these mistakes and continue to improve on our processes. The following details the three types of behaviors and our response to them.
Behaviors
Human Error | At-Risk Behavior | Reckless Behavior |
Employee is following our procedures, processes and policies, however committed an inadvertent action, slip, lapse, mistake. | Employee made a behavioral choice that increases risk where risk is not recognized or is mistakenly believed to be justified. | Employee made a behavioral choice to consciously disregard a substantial and unjustifiable risk. |
How Do We Manage This Behavior?
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How Do We Manage This Behavior?
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How Do We Manage This Behavior?
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Our Approach Employee will be consoled. Experience feedback will be taken for improvement in systems, processes, policies to prevent any future occurence. |
Our Approach Employee will be coached and guided. |
Our Approach Employee will be subjected to disciplinary or sanction measures. |